For security reasons,  LCU recommends updating browsers to the most recent version for your operating system.

Recommended Browser Versions

Use the latest version of  Firefox, Microsoft Edge, Safari, or Chrome:

  • Firefox will have fewer issues with Moodle.
  • Chrome will work with Moodle, but if issues occur, change to Firefox.
  • Safari will work in with Moodle, but if issues occur, change to Firefox.
    • Safari has known issues with the Turnitin assignments and YuJa recordings.
    • If your course uses Turnitin, use Chrome or Firefox.

Browser Settings

  • Enable Cookies
  • Enable Pop-ups

Browser Settings Support

Browser Troubleshooting

  • Update your browser.
  • Clear your browser's cache.
  • Try a different browser or move to a different computer.

Helpful Hints

  • Have more than one browser installed on your computer.
  • Moving to another browser or computer may resolve issues.
  • Knowing what browsers you have tried will help to diagnose the problem.

Having browser issues?

  1. Take a screenshot of the error message or problem - include the whole screen.
  2. Know what device and browser you have tried.
  3. Contact Chapdesk |email or call (806) 720-7100 for assistance.

Clearing Browser Cache

  • Clearing cache means deleting what's stored in the browser's memory including files, cookies, and your browsing history.

  • Clear your browser's cache periodically for security reasons and to improve the performance of Moodle.

For all Windows-supported browsers:

  • Mozilla Firefox: In the Clear All History pop-up window: Set Time range to clear to Everything > Select the checkboxes to delete everything except Site Preferences >Click Clear Now

  • Chrome: In the Clear Browsing Data pop-up window: Set Obliterate the following items from to the beginning of time > Select all checkboxes except Media licenses >Click Clear browsing data.

  • Edge: Under Clear browsing data: Click Choose what to clear >Select Brow

    sing history, Cookies and saved website data, Cached data and files, Download history, Form data, and Passwords > Click Clear.

For all Mac browsers: Follow the directions, then be sure to close and reopen your browser.


  • Go to Safari > Preferences > Click the Privacy tab > Click Remove All Website Data.
  • Clear History > Choose all history from the Clear dropdown list > Click Clear History.
Last modified: Monday, July 1, 2024, 5:13 PM