Browser Versions

For security reasons,  LCU recommends updating browsers to the most recent version for your operating system.

Recommended Browser Versions

Use the latest version of  Firefox, Microsoft Edge, Safari, or Chrome for the best Moodle experience.

  • Firefox will have fewer issues with Moodle.
  • LCU computers are configured for Moodle.
Internet Explorer it is no longer supported by Microsoft.
Important:
There is a known conflict between Safari and the Turnitin platform for Moodle. 

If your course uses Turnitin and/or TII's Grademark to collect, comment on, or grade student work, use the latest version of Chrome or Firefox browsers.

Browser Settings

  • Enable Cookies
  • Enable Javascript 
    • Some devices (Smartboards, certain tablets and PCs) with touch screen capabilities may exhibit problems with Moodle's drag-and-drop features. 
    • If you experience problems with such devices, use a desktop computer when you need these features.
    • You can also turn off Javascript in your browser (see below) and use the alternative interface instead of drag-and-drop.
Browser Settings Support (All links open in a new browser):

Note: In browsers other than Safari you can make an exception for Moodle if you don't want to use these settings for all websites.

Browser Add-ons

Useful browser add-ons (if your browser does not already have them):

PDF Reader

To view PDF files, you need a PDF reader. A PDF browser plugin will let you view PDFs in a browser window without opening a separate program.

  • Download Adobe Reader at Get Adobe.com.  The download includes the browser plugin. Follow the installation prompts.

Browser Troubleshooting

  1. Check supported browser versions.

    Check to see if your problem is related to known issues (see above).

  2. Clear your browser's cache.

    Clearing your browser's cache may help to resolve problems.

  3. Try a different browser and/or move to a different computer.

    You will find it helpful to have more than one browser installed on your computer. Moving to another browser or computer may resolve issues. If the problem persists, knowing what browsers you have tried will help to diagnose the problem.

Still having problems?

Report your problem to Chapdesk |email or call (806) 720-7100 for assistance.

Clearing Cache

  • Clearing cache means deleting what's stored in the browser's memory, including files, cookies, and browsing history.

  • Clear your browser's cache periodically for security reasons and to improve the performance of Moodle.

For all Windows supported browsers:

Press Ctrl-Shift-Delete to open the pop-up window and follow the directions.

If you use
Follow these directions to clear your browser cache

Mozilla Firefox

In the Clear All History pop-up window: Set Time range to clear to Everything > Select the checkboxes to delete everything except Site Preferences >Click Clear Now.

Google Chrome

In the Clear Browsing Data pop-up window: Set Obliterate the following items from to the beginning of time > Select all checkboxes except Media licenses >Click Clear browsing data.

Microsoft Edge

Under Clear browsing data: Click Choose what to clear >Select Browsing history, Cookies and saved website data, Cached data and files, Download history, Form data, and Passwords > Click Clear.

Macintosh OS X

For all Mac browsers: Follow the directions, then be sure to close and reopen your browser.

If you use
Follow these directions to clear your browser cache

Safari 9.0

Go to Safari > Preferences > Click the Privacy tab > Click Remove All Website Data. 

Also: go to Safari > Clear History > Choose all history from the Clear dropdown list > Click Clear History.

Safari 8

Go to History > Clear History and Website Data > Select all history > Click Clear History.
Last modified: Friday, March 24, 2023, 11:50 AM