Recommended Browsers and Versions

Recommended browsers and versions

The following browser recommendations and settings will improve your experience using Moodle and ensure access to the activities and tools in your Moodle courses.
Note: Lubbock Christian University computers are set up for Moodle.

Browser Versions

For security reasons,  LCU recommends updating browsers to the most recent version for your operating system.

Recommended browsers and versions

We recommend that you use the latest version of  Firefox, Internet Explorer, Microsoft Edge, Safari, or Chrome for the best Moodle experience. We have found that Firefox will generally have fewer issues than other browsers mentioned.

Moodle may also operate on other browsers, but with qualifications.

Note: There is a known conflict between Safari and the Turnitin platform for Moodle.  There are several known conflicts with Safari and the Turnitin platform for Moodle. If you plan on using Turnitin and/or grademark in your Moodle course to collect, comment on, or grade student work, we strongly recommend using the latest version of Chrome or Firefox browsers.

Browser Settings

The following browser settings should be selected:

  • Enable Cookies
  • Enable Javascript* 
    * Some devices such as Smartboards, certain tablets and PCs with touch screen capabilities may exhibit problems with Moodle's drag-and-drop features.  If you experience problems with such devices, we recommend that you use a desktop computer when you need these features. You can also turn off Javascript in your browser (see below) and use the alternative interface instead of drag-and-drop.

Instructions for browser settings for are available here:

Note: In most browsers (not Safari), you can make an exception for Moodle if you don't want to use these settings for all websites.

Browser Add-ons

You may find it useful to install the following add-ons if your browser does not already have them:

A PDF Reader

To view PDF files, you need a PDF reader to be installed on your computer. A PDF browser plugin will let you view PDFs in a browser window without opening a separate program.

Adobe Flash Player

The Adobe Flash Player plugin for your browser will allow you to access Flash video and interactive media which may be posted by some instructors.

Note: Adobe Flash Player is not available for many mobile devices, including iPad, iPhones, and android mobile devices.

Browser Troubleshooting

1. Check supported browser versions.

Check to see if your problem is related to known issues with your browser version, above.

2. Clear your browser's cache.

Clearing your browser's cache may help to resolve problems such as trouble using drag-and-drop features, or trouble viewing the gradebook.

3. Try a different browser and/or move to a different computer.

You may find it helpful to have more than one browser installed on your computer. If you run into problems using Moodle, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with Moodle.

4. Still having problems?

If the issue persists in several browsers, and on different computers, please report your problem to the IT Help Center for assistance.

About Clearing Cache

  • "Clearing cache" means deleting what's stored in the browser's memory, including files, cookies, and browsing history.

  • Clear your browser's cache periodically for security reasons and to improve the performance of Moodle.

  • Windows

    For all Windows supported browsers:  Press Ctrl-Shift-Delete to open the relevant pop-up window and follow the directions below.

If you use

Follow these directions to clear your browser cache

Mozilla Firefox

In the Clear All History pop-up window, set the Time range to clear to Everything.  Select the checkboxes to delete everything except Site Preferences. Click Clear Now.

Google Chrome

In the Clear Browsing Data pop-up window, set Obliterate the following items from to the beginning of time.  Select all checkboxes except Media licenses. Click Clear browsing data.

Internet Edge

Under Clear browsing data, click Choose what to clear.  Select Browsing history, Cookies and saved website data, Cached data and files, Download history, Form data, and Passwords.  Click Clear.

Internet Explorer 11

Use the Delete Browsing History pop-up window to delete everything except Tracking Protection, ActiveX Filtering and Do Not Track data. Be sure to clear the checkbox next to Preserve Favorites website data.

 

Macintosh OS X

For all supported browsers:  Follow the directions below, then be sure to close and reopen your browser before logging in to SPIRE.

If you use

Follow these directions to clear your browser cache

Safari 9.0

Go to Safari > Preferences and click the Privacy tab.  Click Remove All Website Data.  Also go to Safari > Clear History.  Choose all history from the Clear dropdown list and click Clear History.

Safari 8

Navigate to History > Clear History and Website Data, select all history, and click Clear History.

 

 



Last modified: Tuesday, December 19, 2017, 9:54 AM